Privacy Policy

To provide you with a premium shopping experience, MatiDukaan requests personal information only when it is absolutely necessary. Whether you are creating an account, browsing our catalog, or completing a checkout, your data is collected transparently and legally with your explicit consent. Our data collection practices are designed strictly to facilitate successful online transactions.

The primary categories of data we collect include:

• Account & Contact Details: Information such as your full name, email address, phone number, and physical shipping address required to deliver your orders promptly.
• Device & Browsing Metrics: Technical details automatically sent by your device, including IP addresses, browser types, and operating systems, which help us optimize our storefront for your device.
• Purchase History: A secure record of the items you have purchased, saved to your wishlist, or left in your shopping cart, utilized to provide better customer service and personalized recommendations.

MatiDukaan is a 100% digital e-commerce platform. We exclusively accept online payments and do NOT offer Cash on Delivery (COD) under any circumstances. This strict policy ensures a streamlined, frictionless, and secure transaction process for both our customers and our logistics partners.

When you make a purchase, your payment is processed through highly secure, PCI-DSS compliant third-party payment gateways. MatiDukaan does not store your complete credit card numbers, debit card details, or UPI PINs on our servers. We only retain transaction IDs and basic billing details necessary for accounting, refunds, and order verification.

By enforcing an online-only payment ecosystem, we significantly reduce the risk of fraudulent orders and ensure that your financial data is handled only by specialized, world-class banking networks.

MatiDukaan employs cookies, web beacons, and similar tracking technologies to ensure our e-commerce platform functions flawlessly. These small data files are stored on your device and are crucial for maintaining your active login session and preserving items in your shopping cart as you navigate between pages.

Furthermore, we use analytical cookies to gather aggregated, anonymous data regarding site traffic and interaction. This allows us to continuously optimize our user interface, speed up page load times, and present a more intuitive online shopping catalog. You may disable cookies through your browser settings, though doing so may prevent you from completing online checkouts or saving cart items.

While we never sell your data, successfully running a modern online e-commerce platform requires collaboration with trusted third-party partners. We only share the minimum amount of information necessary for these partners to perform their specific duties.

Your name, phone number, and shipping address are securely transmitted to our logistics and courier partners solely for the purpose of package delivery. Additionally, encrypted transaction tokens are shared with our financial gateway providers to authenticate and clear your online payments. All our third-party associates are bound by strict confidentiality agreements and data protection laws.

At MatiDukaan, safeguarding your digital identity is non-negotiable. We deploy enterprise-grade security protocols, including End-to-End SSL/TLS encryption for all data transmitted between your browser and our servers. Our databases are shielded by advanced firewalls, intrusion detection systems, and regular security audits.

We retain your personal and order history data only for as long as is necessary to provide our e-commerce services, handle potential warranty claims, and comply with legal accounting and tax obligations. Once your data exceeds its necessary lifespan, it is permanently deleted or irreversibly anonymized.

As a valued customer of MatiDukaan, you retain absolute authority over your personal information. In accordance with digital privacy regulations, you have the right to:

• Request full access to the personal data we currently hold about your account.
• Update, modify, or correct any inaccurate shipping or contact details directly through your dashboard.
• Request the complete erasure of your account and associated data from our active databases.
• Opt-out of marketing newsletters and promotional emails via the unsubscribe link provided.

MatiDukaan is an e-commerce platform designed for adult consumers capable of executing secure online payments. Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

If you are a parent or guardian and you believe that a minor has provided us with their personal data or executed an unauthorized online transaction, please contact our support team immediately. We will take swift action to cancel the transaction, issue appropriate refunds to the original payment method, and purge the associated data from our records.

As MatiDukaan evolves and introduces new e-commerce features, we may update this Privacy Policy to reflect modifications in our data handling or payment processing practices. All updates will be published on this dedicated webpage, and the effective date will be revised accordingly. For significant changes regarding how we process online payments or share data, we will notify registered users directly via email. We strongly encourage you to review this document periodically.